Privacy and Cookies

n compliance with the Federal Law for the Protection of Personal Data in Possession of Individuals (hereinafter, the “Law”), we provide you with this comprehensive privacy notice (hereinafter, “Notice”), and in this regard we inform you of the following:

 

RESPONSIBLE FOR THE PROTECTION OF PERSONAL DATA.


C-SONS SA DE CV (hereinafter the “Company”), with address to hear and receive notifications in CIUDAD DE MEXICO, AGUASCALIENTES 63 ROMA SUR, CP 06760 MEXICO, is responsible for the processing and protection of personal data we collect from you.

 

INFORMATION ABOUT OUR PRIVACY OFFICER AND HOW TO CONTACT HIM.


Our privacy officer is the person within our organization who, in compliance with Section 30 of the Act, has been formally designated to:

  • To attend the requests of the holders for the exercise of their rights.
  • Promote and ensure the protection of personal data in our possession.

For all matters related to the processing and protection of personal data, you may contact our privacy officer by sending an e-mail to the following address: info@deliodietz.com.

 

PERSONAL INFORMATION WE COLLECT.


In order to carry out the purposes indicated in number 4 (four) of this Notice, we will collect personal data of the following categories: (i) Identification; (ii) contact; (iii) financial; (iv) consumption behavior. We will not collect sensitive personal data.

 

PURPOSES OF THE PROCESSING OF PERSONAL DATA COLLECTED.


We will use the personal data we collect from you for the following primary purposes, which are necessary to provide you with the product or service you request:

  • Identify and contact you.
  • Process your purchase and ship the product you have purchased, if applicable.
  • Invoice your purchase.
  • Process money or product returns, if applicable.
  • Validate benefits that have been offered to you and that you request, such as discounts or promotions.
  • To attend to your after-sales requests.
  • Attend and follow up on your complaints and suggestions.
  • To comply with the legal provisions applicable to us in connection with the benefits, products and services we provide to you.
  • Security of our facilities and the people inside them, through video surveillance cameras.

In addition, your personal information will be used for the following secondary purposes, which are not necessary to provide you with our products, but allow us to better serve you and develop our legitimate business interests:

  • Send you information about services and/or products by email, call or text message to the contact information.
  • Advertising by any means.
  • Offer promotions.
  • Provide you with purchase and/or discount coupons for marketing purposes.
  • Invite you to special sales and corporate events.
  • Conduct surveys to evaluate the quality of the service we provide.
  • To carry out all types of commercial prospecting, advertising, promotional and marketing activities.
  • Perform sales history to provide you with benefits or discounts.
  • Perform analysis of sales and consumption behavior.

 

REFUSAL TO PROCESS YOUR PERSONAL DATA FOR SECONDARY PURPOSES.


In case you do not want your personal data to be processed for the secondary purposes mentioned above, or any of them, you can deny us your consent from this moment by sending your request to our privacy officer, who will indicate you the procedure to follow to exercise your right. Your refusal to do so will be grounds for us to deny you the services and products you request or contract with us.

 

TRANSFER OF PERSONAL DATA.


For the fulfillment of the purposes indicated in number 4 (four) of this Notice, your personal data may be transferred to the following individuals or legal entities, without legally requiring your consent in terms of article 37 of the Law:

  • Courier and parcel and/or freight companies, in order to send products to the delivery address you have indicated, if applicable.
  • Domestic and/or foreign companies belonging to the same corporate group, which operate under our same processes and internal policies, in order to comply with our regulations and processes.
  • Authorities, in order to comply with the corresponding legal provisions, as well as for the clarification of incidents or the exercise of any right.
  • In the event of any of the transfers contemplated in Article 37 of the Law.

Also, your personal identification and contact information may be transferred to the following legal entities, in which case we do require your consent:

  • Companies that are our licensors, in order to comply with the contractual conditions of the licenses granted to us, who may use it for promotional, advertising, marketing and commercial prospecting purposes.

If you do not express your refusal for us to carry out this transfer, we will understand that you have given us your consent. You can express your refusal from this moment by sending an email to our privacy officer, who will indicate the procedure to follow to exercise your right.

 

ARCO RIGHTS.


Under the terms of the applicable regulations, you have the right to know what personal data we hold about you, what we use it for and the conditions of the use we make of it (Access).

Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request via email to our privacy officer, who will inform you about the procedure and requirements for the exercise of these rights, response deadlines, how we will enforce your right, and will address any questions, complaints or comments you may have in this regard.

 

MECHANISMS AND PROCEDURE TO REVOKE YOUR CONSENT.


Under the terms of the applicable regulations, you may revoke the consent you may have given us. However, it is important to note that not in all cases your request will be admissible or we will be able to terminate the use immediately, as we may be required by law to continue processing your personal data.

To revoke your consent you must submit your request via email to our privacy officer, who will inform you about the procedure and requirements for the exercise of this right, response deadlines, how we will enforce your right, and will address any questions, complaints or comments you may have in this regard.

 

OPTIONS AVAILABLE TO THE HOLDER TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA.


In addition to the procedure and exercise of the rights set forth in paragraphs 6 (six) and 7 (seven) of this Notice, you may limit the use or disclosure of your personal data by selecting at any time the “unsubscribe” option to cancel the receipt of e-mails that we send you for advertising, promotional or marketing purposes, which is found in all such e-mail communications.

 

SECURITY MEASURES.


The protection and proper use of your personal information is very important to our organization, so we have physical, technical and administrative security measures to protect it against damage, loss, alteration, destruction or unauthorized use, access or treatment.

 

MODIFICATIONS TO THIS NOTICE.


We reserve the right to make changes or updates to this Notice at any time in response to new legislation, internal policies or new requirements for the provision or offering of our services or products.

We will provide you with the updated version through one or more of the following means:

  • On our website, which we suggest you visit frequently.
  • Postings in our stores, telling you that we have updated our Notice, and making it available to you there.
  • We will be able to send it to the last e-mail address you have provided us.

1. Information on the use of cookies - Cookie law


This website may be using cookies on some pages. The purpose of these cookies is to improve the service offered to its customers and our visitors. In case of being installed, the administrator of this Web will request your consent to do so, and you will have the option to accept it.

Art. 22 LSSI. “Service providers may use data storage and retrieval devices on recipients’ terminal equipment, provided that the recipients have given their consent after having been provided with clear and complete information on their use, in particular, on the purposes of the data processing, in accordance with the provisions of Organic Law 15/1999, Where technically possible and effective, the consent of the recipient to accept the processing of data may be provided through the use of the appropriate settings of the browser or other applications, provided that the recipient must proceed to its configuration during installation or update by an express action to that effect. The foregoing shall not prevent the possible storage or access of a technical nature for the sole purpose of carrying out the transmission of a communication over an electronic communications network or, to the extent strictly necessary, for the provision of an information society service expressly requested by the recipient.”

A “Cookie” is a small file that is stored on the user’s computer and allows us to recognize the user. The set of cookies helps us to improve the quality of our website by enabling us to monitor which pages our users find useful and which they do not.

 

2. Cookie management and revocation of consent


We inform you that you can refuse the use and installation of cookies from this website by changing your browser settings, you can still use this website, but we also warn you that your experience of using this website may be limited if you change some of the options we give you.

 

3. Cookie management by browser


Google Chrome http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Microsoft Edge https://support.microsoft.com/es-es/microsoft-edge/eliminar-las-cookies-en-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

Mozilla Firefox https://support.mozilla.org/es/kb/Borrar%20cookies

Safari http://support.apple.com/kb/ph5042

Many browsers allow you to activate a private mode whereby cookies are always deleted after your visit. Depending on each browser, this private mode may have different names, below you can find a list of the most common browsers and the different names of this “private mode”:

  • Internet Explorer 8 and higher: InPrivate
  • FireFox 3.5 and higher: Private Browsing
  • Google Chrome 10 and higher: Incognito
  • Safari 2 and above: Private Browsing
  • Opera 10.5 and higher: Private Browsing

Please read carefully the help section of your browser to learn more about how to activate the “private mode”. You can still visit our website even if your browser is in “private mode”, however, the user experience may not be optimal and some utilities may not work.

If you need more information about blocking cookies on your computer, do not hesitate to follow the explanation given in this link: https://support.microsoft.com/es-es/windows/eliminar-y-administrar-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Although cookies are essential for the operation of the Internet, providing countless advantages in providing interactive services, facilitating navigation and use of our website. Cookies cannot harm your computer and, in return, having them enabled helps us identify and resolve errors.

4. Types of cookies


The information provided below will help you understand the different types of cookies: Session cookies: these are temporary cookies that remain in the cookie file of your browser until you leave the website, so none are recorded on the user’s hard drive. The information obtained through these cookies is used to analyze web traffic patterns. Ultimately, this allows us to provide a better experience by improving the content and making it easier to use.

Permanent cookies: they are stored in the hard disk and our web reads them every time you make a new visit. A permanent website has a specific expiration date. The cookie will stop working after that date. We use them, generally, to facilitate shopping and registration services.

We also inform you that cookies allow us to obtain the following information:

  • Date and time of the user’s last visit to the site
  • Design of content that the user chose on his first visit to the site
  • Security elements involved in controlling access to restricted areas
  • Other information from certain specific cookies

In any case and in compliance with the “Law of Cookies” Law 13/2012 of March 30, and art. 22 of the LSSI, our website, in case of installing any cookie will ask for your consent prior to the installation of the same at the same time that indexes our Web address.

In some cases, if you do not accept the installation of these cookies, our Web site may not allow you to continue browsing the site. And some of our services may not work properly.

5. Cookies on our website


Within this Web, these types of Cookies can be used, distinguishing:

Strictly necessary cookies such as those that serve for proper navigation or those that allow the payment of goods or services requested by the user or cookies that serve to ensure that the content of the website loads efficiently and correctly.

Third-party cookies are those used by social networks, or by external content plugins such as google maps, social networks, etc.

Analytical cookies for periodic maintenance purposes, and to ensure the best possible service to the user, analytical cookies are usually used to collect statistical data on activity.